Policy and Procedures for Flowerpens

I. Cancellation:

Cancellations on Flower Pens orders can be attempted under certain conditions but cannot be guaranteed. If the order has already been sent to be fulfilled, cancellation will not be possible. However, we will attempt to cancel orders that have been submitted if contacted within twenty four (24) hours of the order. Customer Service will contact the customer and inform them as to the success or nonsuccess of the cancellation attempt.

II. Shipping:

All products will be shipped within one week via UPS.

III. Non-Sufficient Funds (NSF) Charges:

If the credit card used to pay for the product is returned, a $50 charge will be added to the cost.

IV. Return Policy:

Damaged or incorrect product may be returned within 30 days of delivery for exchange or refund.

 
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